Thank you for booking events with Sports India Events, operated by Levig Events Private Limited. We strive to ensure that your experience is seamless and enjoyable. This Refund and Returns Policy outlines the terms regarding cancellations, refunds, and other related aspects of bookings made through our website https://sportsindiaevents.in. By making a booking with us, you agree to the terms detailed below.
1. Event Booking Cancellation
1.1 Customer-Initiated Cancellations
- If you wish to cancel your booking, you must notify us via email at info@sportsindiaevents.in or by calling +91 97927 80481.
- Cancellations are subject to the specific event’s cancellation policy, which is detailed during the booking process.
- In general, cancellations made within [insert number of days] prior to the event date may not be eligible for a refund, depending on the event’s terms.
1.2 Refund Eligibility
- Full Refund: If you cancel your booking within the time frame allowed by the event-specific cancellation policy, you will be eligible for a full refund.
- Partial Refund: If cancellations are made after the refund window but still within a reasonable time before the event, a partial refund may be granted at the discretion of Levig Events Private Limited.
- No Refund: Cancellations made after the refund period or failure to attend the event without prior notice will not be eligible for a refund.
2. Event Cancellation or Rescheduling by Organizer
- In the unlikely event that Levig Events Private Limited or the event organizer cancels or reschedules an event, you will be notified as soon as possible.
- Full Refund: If the event is canceled, you will be eligible for a full refund of the ticket or booking price.
- Rescheduling: If an event is rescheduled, you will be given the option to transfer your booking to the new date or receive a full refund if you are unable to attend the rescheduled event.
3. Refund Process
- If your cancellation or refund request is approved, refunds will be processed using the original method of payment.
- Refunds will typically be processed within 10-15 working days after approval.
- You will receive an email confirmation once the refund has been initiated.
4. Non-Refundable Items and Services
Certain services, fees, or add-ons related to event bookings may be non-refundable. These include but are not limited to:
- Service charges or booking fees
- Donations made during the booking process
- Any other fees expressly stated as non-refundable at the time of booking
5. Exceptions
We understand that unexpected situations may arise. In exceptional cases, such as medical emergencies or other unavoidable circumstances, we may consider refunds outside of the standard policy. Such cases will be reviewed on a case-by-case basis, and supporting documentation may be required.
6. Contact Information
If you have any questions or need assistance with a cancellation or refund request, please contact our customer support team via:
- Email: info@sportsindiaevents.in
- Phone: +91 97927 80481
We aim to respond to all inquiries within 24-48 hours during regular business hours.
7. Dispute Resolution
In case of any disputes regarding cancellations or refunds, we encourage you to contact us directly so we can address your concerns. We will make every effort to resolve the issue in a fair and timely manner.
8. Changes to the Policy
Levig Events Private Limited reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on the website. We encourage you to review this policy before making a booking.
By booking an event through Sports India Events, you agree to this Refund and Returns Policy.